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“INControl has eliminated paper trails and miscommunications. Customer expectations are exceeded every time. We are highly satisfied with the speed and quality of the workflow process. […] The monthly savings per technician is on average 200km, five hours, R1 500 (printing costs), 300 min (telephone time) and 80h (internal admin). This means staff members have much more time and energy to do what they are meant to: satisfy customer needs. A recent survey shows a customer satisfaction growth of 19%.”
Head of Siemens Service Centre
“INControl provided us with an audit trail which allows workflows to be traceable and everyone involved knows when they need to action something. This greatly improved the efficiency of our workflow. The staff were friendly and willing to assist in making the solution workable for our specific needs. They also frequently followed up to ensure our satisfaction.”
Siemens Field Service Manager
“Using INControl, we have an immediate overview of the business. We are now proactively aware of our customer needs, and our service excellence will enable us to stay ahead of our competition.”
Market Research and Strategy Manager at Air Products
Stabilising operational complexity leads to new growth.
Since Jacobs Transport has implemented INControl in their operations and planning in 2018, they have increased their operations by 300%. This is due to various factors that INControl made possible, but the most noteworthy part is that they did not need to appoint one extra person.
Implement BOS in new companies.
This client aims to have his company entirely digitised with INControl by the end of 2021. They will control their entire operation on this one system, even their tyre management and workshops. Since INControl has made such a significant difference in their South African operations, they have implemented their new digitised BOS in their Botswana, Namibia and Zambian operations.
User-friendliness and training time.
On the 4th of March 2021, a new employee was due to start her 2-week training to work in the quoting department. As fate has it, on that exact date, both persons already working in that department had accidents, and there was no one to fill the void other than the new employee who was supposed to start her training that day. Because the company used INControl, and the entire process was digitised, the new hire could do the job after only 30 minutes of training.
Information despite the location.
Jacobs Transport was already using INControl in some of their operational divisions with great success when a client contacted their CEO with a query. Not only did he give exact details about the job in question, but he also did it on his phone whilst taking a bath.
Digitising is not only more efficient but can also be cheaper.
Besides the engineering house, Siemens also implemented INControl for all their field technicians across Africa. According to a case study done by Siemens, it was 75% cheaper to have their field technicians on INControl, rather than conventional paper. Add to that the extra control and increased efficiencies, and the number should be a lot higher.
ISO audit and compliance.
This particular division in Siemens uses INControl for its workflow management. When they received an ISO audit that generally took three weeks to complete, the auditors were gone in one hour, and this Siemens division got 99% compliance. It was a simple task of printing the necessary reports and handing them over, and because no employee could work outside the system, ISO is enforced.
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