“INControl has eliminated paper trails and miscommunications. Customer expectations are exceeded every time. We are highly satisfied with the speed and quality of the workflow process. […] The monthly savings per technician is on average 200km, five hours, R1 500 (printing costs), 300 min (telephone time) and 80h (internal admin). This means staff members have much more time and energy to do what they are meant to: satisfy customer needs. A recent survey shows a customer satisfaction growth of 19%.”
Head of Siemens Service Centre
“INControl provided us with an audit trail which allows workflows to be traceable and everyone involved knows when they need to action something. This greatly improved the efficiency of our workflow. The staff were friendly and willing to assist in making the solution workable for our specific needs. They also frequently followed up to ensure our satisfaction.”
Siemens Field Service Manager
“Using INControl, we have an immediate overview of the business. We are now proactively aware of our customer needs, and our service excellence will enable us to stay ahead of our competition.”
Market Research and Strategy Manager at Air Products
Stabilising operational complexity leads to new growth.
Since Jacobs Transport has implemented INControl in their operations and planning in 2018, they have increased their operations by 300%. This is due to various factors that INControl made possible, but the most noteworthy part is that they did not need to appoint one extra person.